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Terms & Conditions


Hareshill boarding kennels will be known as HBK

Vaccination details
1.1 All pets boarded must be fully vaccinated, and the current vaccination certificate must accompany each pet.
1.2 The vaccination certificate will remain in the possession of HBK throughout boarding.
1.3 Failure to provide a valid vaccination certificate for each pet will prevent them from boarding.

1.4 This must show a booster vaccination having taken place within the last 12 months and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations.

1.5 Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis, and Parainfluenza.

1.6 All dogs must have a current Kennel Cough (Infectious Tracheobronchitis) vaccination.

1.7 Your dog must have this at least 2 weeks before arrival at the kennels. This is NOT part of your annual booster vaccination. If you are in any doubt, Kennel Cough vaccines can be identified on your vaccination card/certificate as ’entrance’ (which lasts for 6 months) or ‘Nobivac KC’ (which lasts for 12 months). This is caused by an airborne infection and thus outside the control of HBK.

1.8 HBK will never knowingly accept a dog with the condition, but if it has an incubation that can exceed 10 days it may not be detectable before arrival. THE OWNER, therefore, accepts that this hazard exists, especially at busy times.

1.9 If your dog is presented to us without the above up-to-date vaccinations boarding will be cancelled and you will be liable for the cost.

1.10. All Animals must be covered by a known flea treatment, such as
’Frontline’, ‘Stronghold’ or ’Advantage’ before they are boarded. These products have varying lengths of effectiveness. Animals that arrive with fleas will be administered such a product and charged accordingly.

1.11 An effective wormer, such as ‘Drontal’ or ‘Panacure’ must have been administered to any Dog or Cat before boarding. This should be taken at least a week before coming into the kennels/cattery. Please check with your Veterinary Surgery on how long each product will protect your Pet.

2. Medical Record

2.1 If an animal has a medical condition of any sort, we must be notified at the time of booking.

2.2 If we have not been notified of such a condition or course of medication, we reserve the right to refuse medication

2.3 We reserve the right to refuse to board any dog that is unwell, or that we consider could be dangerous to our staff

3. Emergencies

3.1 In the unlikely event your dog becomes unwell during its stay it will be treated by our designated veterinary surgeon

3.2 The Owner accepts that a veterinary surgeon will be called if HBK thinks it is necessary & any resulting fees will be payable by THE OWNER at the time of collection or through direct payment through a claims service with your insurance provider

3.3 During the period of boarding, HBK will exercise every possible care and attention to the welfare and safety of the pet. However, HBK accepts no responsibility for problems outside of their control

4. Emergency Protocol

4.1 In the case of emergency, the person you have nominated will be contacted via, telephone, text, and email.

4.2 The designated veterinary surgeon will be contacted and engaged if required as stated above.

4.3 THE OWNER will also be notified by telephone, text, and email.

5. Agressive/Destructive temperement

5.1 If a dog is aggressive towards a member of staff, the dog will not be exercised, but will be cleaned and fed daily, all attempts to build a bond with the dog will be taken. Every care is taken with your pet (s) which are excepted solely at the owner’s own risk

5.2 In cases where animals are left that prove to be aggressive towards other animals or staff, or destructive to our facilities, we may contact you to arrange their removal.

5.3 All damage caused by an animal to any area will be chargeable to the animal owner

6. Minimum Age

6.1 HBK operates a minimum age policy of 4 months

7 Diet

7.1 We strongly recommend your pet be kept on the same diet

7.2 It is your responsibility to provide enough food for the duration of your pet’s stay

7.3 If you do not supply the food your pet eats normally, HBK is not held liable for any conditions resulting from a change of diet.

8 Bedding and toys

8.1 We can supply plastic hygienic beds and soft bedding for your dogs.

8.2 You are welcome to provide any soft bedding that you wish for your pet to have during his/her stay

8.3 HBK takes no responsibility for loss or damage to any supplied bedding, leads, or toys

9 Deposits

9.1 All customers will be required to pay a 20% deposit at the time of booking.

9.2 Deposits will only be refundable if written cancellation is received more than two weeks before the commencement of boarding.

9.3 If 14 days or less notice is given before boarding, customers will forfeit their deposits completely.

9.4 A deposit must be paid at the time of booking, either debit card, cash, or credit card.

9.5 deposit payment may also be made by bank transfer but must include your surname and arrival date as the payment reference.

10 Boarding

10.1 THE OWNER is charged for each day or part thereof.

10.2 All outstanding fees must be paid in full on or before the time of collection.

10.3 Should the stay be extended by THE OWENR for any reason, extra days will be charged at the daily rate.

10.4 If the stay is curtailed, the full price may remain payable and HBK (at their discretion) may require a refund for unused days, except during bust periods where it is not possible to reallocate the accommodation.

10.5 Pet sharing- Dogs from the same household may share, this is at the owner’s risk. If there are any issues during the stay, and the pets have to be accommodated separately additional costs will occur.

10.6 By agreeing to our terms and conditions, you have given HBK the right to take photographs of your pet during their stay to post on social media and the Hareshill Boarding Kennels Website. You hereby release and discharge HBK from all claims arising from the use of the photos. All photographs used, will remain as property of HBK.

10.7 If you do not consent to media being shared of your pet on social media, you must disclose this at the time of booking

11 No Show

11.1 A no-show is a term used for a booking where you have failed to present your pet/pets for boarding within 48 hours of the first day of your booking.

11.2 In this instance, the owner agrees that the booking may be cancelled.

11.3 The owner further aggress to be liable in full for all boarding fees and agrees to pay on receipt of HB K invoice.

12 Late cancellation charge

12.1 We reserve the right to charge for the whole period originally booked in the event of late cancellation, non -attendance/arrival, or late adjustments to the original period booked.

12.2 Late cancellation or late adjustment of the original period booked would be classified into two different categories, based on our likelihood of rebooking the dates in question to another prospective customer.

12.3 Busy periods (as detailed above in ‘de[psots’) – 14 days or less, notice before the commencement of boarding.

12.4 Normal periods (as detailed above in ‘deposits’) 3 days or less, notice before the commencement of boarding

13 Non-Collection

13.1 Any pet not collected within 14 days of the agreed date of collection, will be passed on to the suitable local council dog warden at HBK’s discretion unless satisfactory communication is received from the owner within this period

14 Personal Information

14.1 A new booking form is required for every stay.

14.2 All personal data will meet GDPR standards.

Disclaimer and waiver of liability

I have read and agree to abide by the terms and conditions for HBK. I hereby indemnify HBK of any liability of any kind whatsoever, arising from my pet(s) period of boarding at HBK.
No variation of these terms and conditions will have effect unless confirmed by HBK in writing.